Terms & Conditions — Oakbridge Clear

Oakbridge Clear is a property clearance company based in Berkshire, operating as a licensed waste carrier (Licence No: CBDU375738) registered with the Environment Agency. These Terms & Conditions govern the relationship between Oakbridge Clear ("we", "us", "our") and you, our customer ("you", "your").

We provide house clearance, commercial clearance, probate clearance, bereavement clearance, end of tenancy clearance, garden clearance, loft clearance, and related property clearance services across Berkshire, SW London, and Surrey.

All services are subject to a site assessment (in person or via photographs/video) and are provided on the basis of the quote agreed prior to commencement of work.

All quotes are free and provided without obligation. Quotes are valid for 30 days from the date of issue.

A booking is confirmed when we have agreed a date and price in writing (by email or text) and you have confirmed acceptance.

Prices quoted are all-inclusive of labour, transport, and licensed disposal, unless otherwise stated in writing. No additional charges will be applied without prior written agreement.

We reserve the right to revise a quote if the scope of work differs materially from the original assessment — for example, if significantly more items are present than described, or if access is substantially more restricted than stated.

You may cancel or reschedule a booking without charge if you give us at least 24 hours' notice before the scheduled clearance date.

If you cancel with less than 24 hours' notice, we reserve the right to charge a cancellation fee of up to 25% of the agreed quote to cover costs already incurred (travel, vehicle allocation, staff scheduling).

If we need to cancel or reschedule, we will give you as much notice as possible and no cancellation fee will be applied.

Payment is due on completion of the clearance unless otherwise agreed in writing in advance.

We accept payment by bank transfer, cash, or card (where available). An invoice or receipt will be provided on request.

For larger or commercial clearances, a deposit may be required to secure the booking date.

We are a licensed waste carrier registered with the Environment Agency (Licence No: CBDU375738). All waste we collect is transported and disposed of in accordance with the Environmental Protection Act 1990 and applicable waste management regulations.

We provide waste transfer notes on request. These may be required for commercial clients and landlords for compliance purposes.

Items of potential value found during a clearance will always be brought to your attention before removal.

You are responsible for ensuring that all items to be cleared have been identified correctly. Please remove any items you wish to keep before we commence work.

You confirm that you have the legal authority to instruct us to remove all items included in the clearance (as owner, executor, administrator, landlord, or authorised agent).

Please inform us in advance of any access restrictions, parking limitations, hazardous materials, or items requiring specialist disposal. Failure to disclose such information may result in additional charges or inability to complete the work.

We carry comprehensive public liability insurance. In the unlikely event of damage caused by our team, please notify us within 24 hours of the clearance date.

Our liability for any claim is limited to the value of the services provided. We are not liable for indirect or consequential losses.

We are not responsible for items that have been removed at your instruction and subsequently found to be of value, provided we brought any items of apparent value to your attention before removal.

By instructing Oakbridge Clear to carry out work at your property, you acknowledge that all jobs may be filmed or photographed by our team.

Any media captured during a clearance is the sole property of Oakbridge Clear and may be used for our marketing and promotional purposes across our website, social media channels, and other advertising materials.

If you do not wish for your property or items to feature in our marketing, please notify us in writing prior to or at the time of booking, and we will ensure your request is honoured. You may also request withdrawal of any media after a clearance by contacting us, and we will make reasonable efforts to remove it from our active marketing channels.

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these Terms & Conditions from time to time. The current version will always be available on this page.

For any queries about these Terms & Conditions, please contact us at office@oakbridgeclear.com or call 01753 318 108.